Refund and Cancellation Policy

Last Updated: March 15, 2025

1. General Information

At Kesfed Teknoloji, customer satisfaction is our top priority. This Refund and Cancellation Policy outlines the conditions applicable to payments made through our App.

We accept refund requests within 7 (seven) days from the date of purchase.

2. Payment Types and Refund Conditions

2.1 Service Reservations

For service reservations made through the App, refund conditions are evaluated as follows:

Situation	Refund Condition
Cancelled before service delivery (more than 24 hours in advance)	Full refund
Cancelled before service delivery (less than 24 hours)	Partial refund or no refund — evaluated based on service provider's policy
Cancelled after service is completed	No refund
Cancelled by the service provider	Full refund
Service delivered incompletely or incorrectly	Evaluated on a case-by-case basis

2.2 In-App Purchases

For in-app purchases (special features, packages, etc.):

Situation	Refund Condition
Feature unused after purchase (within 7 days)	Full refund
Feature partially used	Partial refund may be considered
Feature fully used	No refund
Feature not working due to technical error	Full refund or re-activation

2.3 Business Membership Package

For business membership packages:

Situation	Refund Condition
Cancelled before package activation (within 7 days)	Full refund
Cancelled after activation, within the first 7 days	Partial refund may be considered
Cancelled after 7 days	No refund; usage rights continue for the remaining period
Service discontinued by Kesfed Teknoloji	Full refund proportional to remaining period

3. How to Submit a Refund Request

You can submit a refund request by following these steps:

Send an email to [email protected]
Include the following information in your email:
- Your full name
- Your registered email address
- Order or transaction number
- Reason for the refund request
- Screenshots or supporting documents if available
Your request will be reviewed within 3 business days and you will be notified of the outcome

4. Refund Process

For approved refund requests:

The refund amount will be returned to the original payment method
Refunds to bank and credit cards may take 5–10 business days
Processing times may vary depending on your bank or payment provider
Keşfed Teknoloji processes approved refund requests within 3 business days

5. Non-Refundable Situations

Refund requests will not be accepted in the following cases:

The 7-day period from the date of purchase has passed
The service or feature has been fully used
The account was closed due to a violation of the Terms and Conditions
Digital content has been downloaded or accessed
Content obtained for free through promotions, discounts, or campaigns

6. Dispute Resolution

If your refund request is rejected, you have the right to appeal. You may submit your appeal to [email protected]. All appeals will be reviewed impartially.

The provisions of the Republic of Turkey Consumer Protection Law apply to the resolution of disputes.

7. Policy Changes

We may update this policy from time to time. For significant changes, we will notify our users via in-app notification or email.

8. Contact Us

If you have any questions about refunds and cancellations:

Kesfed Teknoloji Email: [email protected] Website: www.kesfed.com

Refund policy