Cancellation Policy

Last Updated: March 15, 2025

1. General Information

At Kesfed Teknoloji, we aim to provide our users with a flexible cancellation process. This Cancellation Policy outlines the conditions applicable to the cancellation of reservations, purchases, and memberships made through our App.

2. Service Reservation Cancellation

2.1 Cancellation by User

Cancellation Timing	Result
24 hours or more before service start	Free cancellation, full refund
Less than 24 hours before service start	Partial fee may apply — evaluated based on service provider's policy
After service has started	Cancellation not accepted, no refund

2.2 Cancellation by Service Provider

If the service provider cancels the reservation:

The user is immediately notified
The full amount paid is refunded
The user may create a new reservation

2.3 Force Majeure

Cancellations due to force majeure events such as earthquakes, floods, or pandemics are treated as free cancellations with a full refund.

3. In-App Purchase Cancellation

For in-app purchases (special packages, features, etc.):

Cancellation before purchase is complete: No charge
Cancellation within 7 days after purchase, before feature is used: Full refund
Cancellation after feature is partially used: Partial refund may be considered on a case-by-case basis
Cancellation after feature is fully used: No refund

4. Business Membership Package Cancellation

Cancellation conditions for business membership packages:

Situation	Result
Cancellation before activation	Full refund
Cancellation within first 7 days after activation	Partial refund may be considered
Cancellation after 7 days	No refund; usage rights continue for the remaining period
Annual package cancellation (within first 30 days)	Refund for remaining period after deducting time used
Annual package cancellation (after 30 days)	No refund

5. Account Cancellation

When a user wishes to close their account:

Active reservations are automatically cancelled
If there are active reservations, refund conditions apply as per the relevant section
No refund is issued for the remaining period of active membership packages
Account closure requests can be submitted by email to [email protected]
Account closure is completed within 5 business days

6. Service Termination by Kesfed Teknoloji

If Kesfed Teknoloji fully discontinues a service or feature:

Users will be notified at least 30 days in advance
A full refund proportional to the remaining period of active packages or memberships will be issued
No refund obligation arises for free features

7. How to Submit a Cancellation Request

You can submit a cancellation request in the following ways:

Through the App: My Profile → My Reservations → Select Reservation → Cancel
By Email: Write to [email protected] with the following details:
- Your full name
- Your registered email address
- Reservation or order number
- Reason for cancellation

Cancellation requests receive a response within 1 business day.

8. Cancellation Confirmation

Once your cancellation is processed:

A confirmation notification will be sent to your registered email address
The refund amount and estimated processing time will be stated in the notification

9. Dispute Resolution

If you wish to appeal a cancellation decision, please write to [email protected]. All appeals are reviewed impartially within 3 business days.

For unresolved disputes, the Consumer Arbitration Committees and Consumer Courts of the Republic of Turkey have jurisdiction.

10. Contact Us

Kesfed Teknoloji Email: [email protected] Website: www.kesfed.com